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Customer Protection & Trust

Cancellation & Refund Policy

Last updated: September 10, 2026 · Operative for all purchases on Pariksha AI.

Vicaksha Labs Commitment

Pariksha AI is committed to fair, transparent, and prompt customer service. If you are not completely satisfied with your subscription, we provide a structured and fair refund process.

1. 7-Day Money-Back Guarantee (First-Time Pro Subscribers)

We want you to prepare with absolute confidence. If you purchase a Pariksha AI Pro subscription for the first time and find that our platform does not suit your study methodology, you may request a 100% full refund within 7 days of your initial transaction date.

  • Applicable to first-time individual Pro Monthly and Pro Yearly subscriptions.
  • Must be requested within 7 calendar days of the payment timestamp.
  • No lengthy justification required — we value candidate satisfaction above all.

2. Subscription Cancellation Rules

You maintain total control over your recurring billing:

Cancel Anytime

You can cancel your active subscription at any time directly through your account billing dashboard or by emailing founder@vicaksha.com.

Access till Cycle End

Upon cancellation, you will continue to have full Pro access until the conclusion of your current paid billing period without any penalty.

3. Refund Processing & Payout Timeline (Cashfree / Gateway)

All refunds are routed automatically through our licensed payment gateway partners (Cashfree Payments India Pvt. Ltd. / Razorpay):

1Request Submission: Email your transaction details (order ID or registered email) to founder@vicaksha.com.
2Approval & Initiation: Our team reviews and initiates the refund through Cashfree within 24 business hours.
3Bank Credit: The amount is credited back to the original source method (UPI, Debit/Credit Card, or Net Banking) within 5 to 7 working days, subject to your issuing bank's clearing cycles.

4. Non-Refundable Scenarios

  • Requests submitted after the 7-day initial money-back guarantee window.
  • Renewal payments where the user failed to cancel before the scheduled renewal cycle, unless technical failure on our end prevented cancellation.
  • Accounts found to be in explicit violation of our Terms of Service (e.g., sharing login credentials with multiple users, automated scraping of questions).

Need Help With a Refund?

For any refund or cancellation inquiries, please reach out directly to our merchant support team:

Legal Entity / Merchant: YASH SHARMA (Trading as Pariksha AI / Vicaksha Labs)

Grievance & Support Email: boyblank03@gmail.com / founder@vicaksha.com

Helpline Phone: +91 8439663198

Turnaround Time: Within 24–48 hours on business days.